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Scroll down to see more about my sample courses. Click on the images to see the e-Learning examples. Links to other deliverables are also included with each sample or you can find them at the top right of your screen under the home tab.
Click on the image above to go to the course
Audience: Velvet & Verse Retail Associates who are between the ages of 20-40 years old, have a high school diploma or GED; some college, have usually worked in retail for 1–10 years, and are familiar with POS systems.
Business problem: Lost sales due to inefficient merchandise knowledge and poor customer service.
Business solution: Training on merchandise information and customer service techniques to increase sales by 10% for the end of Q1
Highlights: Gives participants real world scenarios to help create confidence with different customer interactions.
Process: Takes users through merchandise knowledge to excellent customer service techniques, while addressing challenging customer situations using emotional intelligence along the way.
Assessments:
Kirkpatrick's Level 2 Assessment:
Formative Assessments:
After each section, learners will be assessed with three ungraded knowledge checks that helps learners self monitor progress throughout the course.
Summative Assessment:
Consisting of a final assessment at the end of the training, this assessment would include 5 questions, with a passing score of 80 percent. The questions would be based on common scenarios.
Kirkpatrick's Level 3 Assessment:
There will be follow-up after 3 months to evaluate sales increase and survey customers (including customer opinions on how the sales associate’s knowledge of inventory and customer service ranked on a scale of 1 to 5) to determine improvement in customer service techniques and product knowledge.
Tools used: Articulate Storyline | Canva
Additional deliverables:
Click on the image above to go to the course
Audience: Mainly Non-commissioned security officers in the State of Texas (Level 2) who are new to Tre-Tex Security Company's team, however, any person wishing to pursue non-commissioned security officer certification could also take this training before their state mandated training is finished.
Business problem: New hires currently lack structured onboarding that prepares them for client-facing responsibilities. Without consistent training, recruits may feel underprepared, leading to reduced confidence and inconsistent service delivery. This onboarding program is designed to equip new recruits with the foundational knowledge and skills they need to successfully engage with clients immediately after training.
Business solution: Implement a structured training program that clearly outlines the basic roles and responsibilities of Level 2 security officers across a variety of assignment contexts. The training will also ensure that recruits understand and comply with applicable rules and state laws, equipping them to perform their duties confidently, legally, and effectively from day one.
Highlights: Offers recruits scenario based location examples and step-by-step actions to take to reslove the examples.
Process: This training addresses how state laws impact security guard protocol.
Assessments:
Kirkpatrick's Level 2 Assessment:
Formative Assessments:
Learners will be assessed with an ungraded knowledge check that helps learners self monitor progress throughout the course
Summative Assessment:
Including 5 questions, with a passing score of 80 percent, this summative assessment is meant to show what the learners have truly learned and can do after the course is complete. The questions are based on common scenarios.
Kirkpatrick's Level 3 Assessment:
There will be followup after 1 week to see if there has been any issues or questions from the new hires. Then again after 1 month to check in for compliance.
Tools used: Articulate Storyline | Canva
Additional deliverables:
Audience: New Volunteers to the cat rescue (can be any cat-loving adult who passes the background check)
Business problem: New volunteers at the rescue often lack clear guidance on their responsibilities, leading to inconsistent care practices. Without a standardized onboarding process, expectations around kennel cleaning vary, resulting in uneven levels of cleanliness and animal welfare throughout the week. Implementing uniform training ensures that all animals receive consistent, high-quality care, regardless of which volunteer is on duty.
Business solution: To ensure consistent, high-quality care for all animals, this onboarding training is designed to help new volunteers understand their responsibilities and what is expected of them during their time at the rescue. By providing standardized training, we aim to establish clear expectations for kennel cleaning and animal care, promote uniform procedures across all shifts and days of the week, reduce confusion and ensure a smooth transition into the volunteer role, and support the health, safety, and comfort of every animal in our care
Highlights: This e-Learning course guides new volunteers through the ins and outs of cat kennel maintenance, providing clear, step-by-step instructions to ensure a clean, safe, and healthy environment for cats in the rescue's facilities.
Tools used: Articulate Rise
Additional deliverables: Content Map
Assessments:
Kirkpatrick's Level 2 Assessment:
Formative Assessments:
After each section, learners will be assessed with three ungraded knowledge checks that helps learners self monitor progress throughout the course.
Summative Assessment:
Consisting of a final assessment at the end of the training, this assessment would include 5 questions, with a passing score of 80 percent. The questions would be based on common scenarios.
Kirkpatrick's Level 3 Assessment:
There will be followup after the first time volunteering to see if there has been any issues or questions from the new volunteers.
